DATE: 28 January 2021
Dear Customer in the United Kingdom,
As you are aware, The United Kingdom has recently left the European Union and, unfortunately, different rules regarding shipments from the E.U. to the U.K. are in place since the 1st of January 2021. At the same time, the UK government has implemented a set of new regulations that also apply to the E-commerce sector. As a result, we have found ourselves in a complicated situation with regards to the costs of sending products to the U.K, as well as the VAT rules, which are now divided into two tiers (above or below £135). Taking this into account - and with a heavy heart - we have taken the decision to only ship orders above £135. This amount excludes the shipping fees at checkout, which comprise the DDP service or Delivery Duty Paid - meaning that Hoooked covers all export and import documents and pays all taxes and customs duties for shipments to the United Kingdom.
As always, your Hoooked parcel will be delivered to your doorstep hassle free and with no extra hidden costs to you, our valued customer. As you can imagine, this is an issue which is out of our control. Nevertheless, we have been working hard to find a way to keep trade with the U.K. a priority during this difficult time for many businesses.
If you have any questions, our dedicated team is here to help, as we understand these changes might impact your shopping experience with Hoooked. If this is the case, please visit our contact page and we will do out very best to answer any doubts you may have.
Above all, we sincerely apologize to all our British customers for the inconvenience the interruption of sales may have caused, as well as the changes implemented due to the new Brexit-related commerce regulations.