COVID-19 update: For the time being the Hoooked office in the Netherlands is closed. Since this is also our return location, we are currently not able to receive your return parcel. We have extended our return period to make sure we can process your return in due time. Should you want to start a return process, please contact our team of service team angels so we can help you out.
Hoooked is known for the quality of its products. Not satisfied with your purchase at our website or have you changed your mind? No problem! We accept your return items within 14 days after you have received them. The easiest way to start the return process is via your account on our website. Simply click on the order and select the items you want to return and follow the steps.
Webshop Customer service
Laan van Waalhaven 464
2497 GR Den Haag
Handling and refund
As soon as we have received your return items, we will send you a confirmation. We will refund you with the full amount you have paid us for the products. You can choose a for money refund or for a store credit.
Return shipments are at the risk of the buyer. This means that Hoooked is not liable for returned products if damaged or lost. All return items must be in original, undamaged state, complete with all accessories, such as labels and packaging materials. We cannot issue a refund or a store credit for used or damaged products.
Return shipments are at your own costs. In case you have paid your order with PayPal, you can apply for a full refund of your return expenses via the PayPal website.