DATE: 21 December 2020
Dear Customer in the United Kingdom,
We unfortunately have had to decide to temporarily suspend all Hoooked shipments to the UK during the holiday period. The upcoming Brexit has already caused many logistical problems. But the new imposed border restrictions between the EU and the UK has made our deliveries even more uncertain. This seems to us a perfect storm, we do not want your parcel to be in!
Our logistical partner DHL Express has decided to stop all road transport until 4 January 2020 and currently only offers Express Service – against very high rates. But we are not confident these shipments will reach our UK customers in time. The situation is just too unclear and too unpredictable at this point.
We sincerely apologize for the inconvenience this decision may cause. But at this point we think it is better to be safe than sorry. For now, we have stopped the possibility to order from the United Kingdom. We will resume as soon as we are confident that our parcels will reach you - on time and in good condition.
In the meantime, we wish you happy holidays and a good start of 2021!