After receipt of the payment notification, your order will be sent out.  Upon shipment you will receive an automated  notification of the DHL track number by e-mail. The postage and packaging costs are calculated based on parcel weight including packaging. Hoooked does not charge any additional postage or packaging costs.

Make sure the delivery address is correct and complete, otherwise DHL cannot deliver your order and your parcel will be returned to our warehouse. We advise you to submit your telephone number so we can reach you when there is a matter relating to your delivery. Should you have any questions about your delivery address: please contact us before you complete the order. 

Did you make a mistake and submit incorrect or incomplete address information? Please contact us directly by phone (we speak Dutch, English, Spanish and German). Then we can see whether there is still time to change your address before your order is being shipped. Once your order has been shipped, it is very difficult for us to change the shipping information. Usually there are cost involved.