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  • Daily new colors online
  • Delivery in 3-5 working days
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Return policy

Hoooked is known for the quality of its products. Not satisfied with your purchase at our website? Please notify us through the mail or via our phone number (see contact page). You can return most products you have purchased from us, against certain conditions. 

We can accept returned items within 14 days as long as you notify Hoooked in advance with reference to your order number. We advise you to use the return form which you find below in pdf, as this makes it easier for us to handle the return and refund faster.. Please make sure you return the goods within 14 days after you have received them, including the original signed packing list.  All products must be in original, undamaged state, complete with all accessories, such as labels and packaging materials  We cannot issue a refund for used or damaged items. 

Return address 
Hoooked BV
Webshop Customer service 
Laan van Waalhaven 464
2497 GR Den Haag
The Netherlands

Handling and refund
As soon as we have received your return items, we will send you an email to confirm the returned goods. We refund you with the full amount you have paid us for the products. You can expect the refund on your bank account at least within 14 days. Most of the times we can complete the refund procedure within a few working days. 

Should you return an item without prior noticing Hoooked, or without packing list and return form, then we cannot refund you. Return shipments are at the risk of the buyer. This means that Hoooked is not liable for returned products if damaged or lost. Return shipments are at your own costs.In case you have paid your order with PayPal, you can apply for a full refund of your return expenses via their website.

® All rights are reserved, Zpagetti is imported and traded by Hoooked only. Our designs and trademarks are internationally registered as intellectual properties.
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