Frequently Asked Questions
Is the entire Hoooked collection online?
The online collection changes constantly, how can that be?Because Hoooked yarns are created of left over’s the fashion industry all Hoooked colors and designs unique and fully up to date with the current fashion image. But beware: we do not get the same thing twice. We advise you to sufficiently stock up when ordering. Should you have any question on how to calculate the number of rolls involved in your products, send us an email and we will be happy to help you. Several times a week we refresh our collection and we have new colors and new designs online. The good news is: there is always room for new inspiration!
I'm looking for a very specific color of Zpagetti for a project, how can i find it?Send us an email with the desired color description (in RAL color code), together with the number of rolls and if possible a digital image of the color you want and we send our men browsing through our big warehouse for you. Once we have found your desired color, we will contact you and notify you on how you can proceed to order with us.
I can only order a maximum amount a product in my shopping cart. Is that correct?You can only order from our real time stock. You can only select products in your shopping cart that we physically have on the shelves in our web shop at the moment you purchase with us. We do not believe in back ordering or keep our customers waiting!
Do you have all the items on stock?The total Hoooked online product range we display on the Hoooked website is on stock. You cannot order products online we do not have in stock. Working this way we ensure fast shipping upon receiving your payment.
Same product, another price. How is that possible?If there are two products on the website with the same name description, but with a different price, it probably refers to the same product name, but its content size or packaging is different.
Where can I find my invoice?You will receive your order together with a packing slip mentioning the products you have ordered. The invoice can be found as an attachment to the email message we when we confirm we have shipped our items. If you have any questions with regards to an invoice, you can reach us via the information on the contact page.
Can I return the order?Not entirely satisfied with your purchase? Hoooked stands for the quality of its products. You can return your goods, under certain conditions, Look for our return policy on the webpage dedicated to returns and read our delivery terms and the Hoooked warranty to ensure you follow the correct procedure for returns and refunds. In any case, always make sure to contact us before you return any goods.