Our Black Friday kicks off on October 30th, featuring themed weeks with special offers leading up to the big day. Subscribe to our newsletter to stay up to date with all the sale details and dates.

Our Black Friday sales begin at 12:00 a.m. (midnight) Portugal time (WEST/UTC+1).

Please visit our dedicated Return Policy page for full details.

During Black Friday, discounts may vary by product. Even if two items are in the same category (for example, Zpagetti yarn), they may have different prices depending on stock levels, color, or other factors.

No — additional discount or promo codes can't be combined with ongoing Black Friday offers.

No, gift cards won't be discounted during Black Friday.

Unfortunately, we can't combine separate orders once they've been placed. To save on shipping, we recommend ordering everything you need at once.

We'll ship all orders as quickly as possible, but due to the high order volume during Black Friday, there may be slight delays in processing and delivery. We appreciate your patience and understanding during this busy time. For more information, please see our Shipping Policy page.

Free shipping is only available to European orders over €109. Please note: Cotton Filling, Zpagetti Packs, Spesso Bundles, Juta 8kg/10kg, and Tossa 8kg/10kg are excluded from free shipping due to their size and weight.

If you notice a mistake or forget to add something, please contact us as soon as possible. Due to the high volume of orders during Black Friday, we may not always be able to make changes. If you need to update your shipping address, you can also reach out to the delivery company directly — they may be able to help reroute or update your package. Always double-check your order and address before completing checkout to avoid issues.

Yes! We'll also have a Cyber Monday sale. Subscribe to our newsletter to be the first to get updates and details.

Customer care won't be available over the weekend. However, our team will be available during the week to help you. Due to the high volume of messages during Black Friday, responses may take a bit longer — but don't worry, we'll get back to you!

  • Make a wishlist ahead of time.
  • Shop early to avoid missing out on limited-stock items.
  • Sign up for our newsletter for early alerts.
  • Double-check sizes, yarn weights, and colors before checkout.

Of course you do! The main thing to know? It's going to be amazing. Sign up for our newsletter and be the first to hear about our best discounts and new product drops.