Privacy policy & cookies

Privacy statement

This Privacy Policy applies to the processing of personal data of all our users with regard to the products and/or services of Hoooked Portugal SA, Travessa do Vale Paraíso 198-222, 2380-187 Alcanena, Portugal (hereinafter: “Hoooked”). In this Privacy Policy we explain how the personal data is processed and for which purposes the data are being processed. This Privacy Policy furthermore contains information about our cookie policy. By using the products and/or services of Hoooked and accepting this Privacy Policy, the following terms shall apply.


Disclosing personal data is not required

A user shall at all times have the option whether or not to disclose personal data. However for the use of a number of our products and/or services it is requested to disclose personal data to Hoooked. If the input of your details is required, Hoooked shall inform you which data is ‘necessary’ to be able to use the products and/or services and which data are ‘optional’.


Processing of personal data

By using the products and/or services of Hoooked, Hoooked processes personal data of its users. This concerns name, address, date of birth and email address. Furthermore financial details, such as a bank account number, are being processed if a user purchases paid products and/or services of Hoooked, if such details are necessary for the payment of said products and/or services.


The processing of personal data takes places in the following situations:

a)      Establishment and execution of an agreement with a user;

b)      Administrative processing to offer and/or deliver the products and/or services as purchased by a user;

c)      Invoicing; in case of paid products and/or services. Should payment fail, Hoooked may pass on the claim for collection, to a debt collection company;

d)      To make a personal account on the website of Hoooked and/or app;


In the aforementioned situations the name, address, bank account details and email address are necessary for the execution of the agreement.


e)      To offer a user the option to place and exchange information on one or more of our websites;

f)       To send user newsletters, offers, user information, service notices and/or other electronic messages that may be relevant for the user, in case the user has explicitly agreed thereto;

g)      To make direct offers to user or for other promotional purposes, via e-mail and/or telephone in case the user has explicitly agreed thereto


In the aforementioned situations the personal data, i.e. e-mail address, are provided optionally for which processing User provides permission.


h)      To control, analyze, maintain, optimize and secure our products and/or services and to detect and deter misuse and/or fraud of our products and/or services;

i)       To determinate strategic analyses and reports of our products and/or services; and/or

j)       If a user visits one of our (mobile) websites, our servers may (automatically) save information such as URLs, IP-addresses, browser types, languages, data and times of the visits;


In aforementioned situation Hoooked has a legitimate interest to process personal data.

The provided personal data shall solely be processed by Hoooked for the purpose of the execution of the products and/or services and, more specific, the express purpose for which the personal data is collected.
The personal data shall solely be stored during the period which shall be necessary for the execution of the purposes as set out above, unless applicable laws prescribe longer retention periods in which case the personal data shall be stored for the period as prescribed by the applicable laws.



For your convenience we use cookies. Cookies collect information so that your browsing experience is easier and better. The specific cookies we use make sure that you stay logged on after you leave our page so you can return to where you were; we also ensure your products remain in your shopping cart if you leave and return at a later stage or to ensure you can pay safely.  We use cookies to test different changes on our store.

Finally, we also use cookies to collect information about your interests in our products that we use when preparing advertisements about these products or regarding the placement of these advertisements that are most convenient to you. This way you will receive advertisements in websites that you visit and these will be more directed to your interests.



User’s rights

All our users have a right of information, access, to rectification, to erasure, restriction of processing, to data portability and to object the processing of his/her personal data. In cases where user wishes to invoke one or more of these rights, he/she may contact Hoooked through webshop(at)


Transfer to third parties

Notwithstanding the below mentioned, only persons authorized by Hoooked for the security and/or processing and/or maintenance of IT-structure have access to personal data of users.

For the purpose, as set out in this Privacy Statement, we involved a controller with whom we closed an agreement to ensure that the controller offers sufficient assurance with regard to technical and organizational safety measures. In case you discover a data breach, it is of utmost importance that we are informed. You may report this through webshop(at) Your report and data will be treated confidentially.

Hoooked shall not provide personal data of its users to third parties unless set out in this Privacy Statement and/or unless this is necessary for the execution of its Products and/or services, on the basis of a statutory provision or in case of an emergency if this is, in the reasonable opinion of Hoooked, in the interest of its users. This includes legitimate requests of authorities, summons or court orders, acts to investigate or prevent damages or fraud, or acts to guarantee the safety of our network and our Products and/or Services.



Hoooked has taken adequate technical and organizational measures to secure the personal data of its users against loss or unlawful processing, amongst which storage of personal data in a secured database and payment orders to Hoooked through secured payment systems.

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